Shipping Policy

Last Updated: 12-1-2025

At HarperPets.com, we work hard to bring you the best pet products at the most affordable prices. Here is what you need to know about how your order gets to you.

1. Processing & Shipping Times

To ensure we can offer you the lowest possible prices, we ship many of our products directly from our manufacturing partners. Because of this, lead times can vary.

• Processing Time: Please allow 3-7 Business Days for us to prepare and pack your order.

• Shipping Time: Once your order is shipped, delivery typically takes 5-15 Days.

2. Tracking Your Order

As soon as your order ships, you will receive an email with a tracking number so you can follow your package’s journey.

Note: It may take a few days for the tracking number to update in the carrier's system after you receive it. This is normal!

3. Need to Cancel or Locate an Order? (Please Read)

If your order hasn't arrived within the estimated window, or if you are worried about the status, please contact us immediately at hello@harperpets.com.

Please do not force a payment chargeback or dispute with your bank before speaking to us.

Often, the package is already on its way, and we can provide you with the specific tracking details to locate it instantly. We are here to help and will ensure you get your products or a resolution!